"Ray was an excellent speaker and explained the techniques well."
"I thought the program was excellent. Ray was a good speaker and held everyone's attention for the full day."
"Wonderful. Great step in the right directin for our department."
"Good instructor - Love Ray! We've had some of our proudist moments with assistance from Ray."
- Employees of Kendallville, Indiana Public Library
"We are very pleased with the training and leadership Ray Wilson provided
to begin our continuous improvement process. We got much more than we
expected."
- Fred McKee,
Chairman of Hendricks County Bank and Trust
Company.
"Ray Wilson has the best approach in Process Mastering, I've seen in over 30 years, to improve manufacturing and manufacturing related processes. Ray worked with my company, and for the first time we were able to really improve processes using Process Mastering. The approach is common sense, but yet gets the job done using people and communication.
We have continued Process Mastering after Ray was finished, and for the first time we completed SPC throughout our operation. We improved quality, as measured by cost, and reduced inspection. For the first time we made a real and lasting impact.
Ray is a professional, friendly, and dedicated. When Ray comes to a facility, Ray is all business and truly puts the interest of the company first.
We will bring Ray back at the right time for further help; in the meantime
we'll continue to use the concept of Process Mastering."
- Mike Lamb, Quality Control Manager
State Industries, Inc.
“Our original problem - to improve the service at the circulation desk - was the reason we came here. We have achieved our goal. We have written process masters for all phases of circulation duties.”
“We had a staff brainstorming session to think about inefficiencies/timewasters. All staff participated and one of the suggestions was to think about something that could be done to get our books back on the shelves faster. We decided to use three of the ideas…..Soon we began to see empty carts in the front area of the library, patrons were finding what they needed more easily, and when a page resigned, we found we didn’t need to fill the position. We saved $5000 in our Personnel line!”
Pat Bernhard, Director
Henrietta Public Library,
“It started a revolution in our library. We took on a whole new identity. We have kind of become the heart of the campus.” “I found the CI training to be exceptional leadership training.”
Maureen Lindstrom
“We really have incorporated this into our daily work.” “This was a lot of work, but it was really worth it. I am so grateful I got to attend”
Judy Sikora
“The tools that we learned here are really helpful.”
Cindy Francis
“We find two full hours a month to discuss how we are doing.”
Nicki Lerczak
“The portfolio is a wonderful thing. I just love my portfolio. We have gotten the most wonderful feedback from it. It was worth every penny just for the portfolio idea.”
Martha Lollis
“I have two new employees who do interlibrary loans. They are now to the point of just coming up with new ideas almost daily. Other libraries in our consortium are wondering how they can get such good turn around time. Others in our library ask how they can be so happy given their workload and the dungeon they work in. It is just using what we learned here.”
Michele
Parry
SUNY
“Yes we are still using our continuous improvement techniques, commissioning teams and all the rest. It’s our way of life now.
As predicted, the principles ans tools you taught us have reaped many benefits. For instance, I recall one measure of a fully actualized CI workplace was the receipt of unsolicited reumes. We are experiencing that now along with a plethora of volunteers and teens who want to job shadow.”
Sally
Stenger, Director
Lawrenceburg
Public Library District
“Every time I read our new vision statement I get chills.”
Steve
Weintraut, V.P.