I liked the book a lot. It is a smart, practical application of some important principles and methods for quality improvement. It is well suited for anyone looking for an immediately applicable approach to understanding processes, improving them and standardizing them. It has three outstanding features. First it is loaded with practical tools, guidelines, advice and methods. Second it has many examples and stories, making it easy to read and understand; third it is based on a solid philosophy of improvement inherited from the masters, Deming, Juran, and Ishikawa - and evolved over the past nearly fifty years. I recommend Process Mastering for your short list of important books on quality.

Please let me know when this book is in print, so I may add it to my suggested reading list. Thank you.

Peter Scholtes
Scholtes Seminars & Consulting
Author of The Team Handbook.

This is a very readable and highly effective application of the quality management principles set forth by Dr. Deming. The straight forward, step-by-step approach to process mastery is strongly recommended to all who seriously want to continuously improve the quality of their operations and their product.

Dr. Thomas C. Cooke
Dean of Instructional Affairs
Ivy Tech State College

I appreciate the opportunity to review your book. In our company the ineffective process aimed at process standardization has been to massively rewrite manuals every few years. This commitment of a massive amount of resource episodically is not sustainable and does not yield a satisfactory result. The process master approach has a lot to teach us. We need to simultaneously put the spotlight on processes one at a time and keep the overall structure in focus. Process Mastering gives us a path to do this.

John L. Homer
Director of CQI/Training
BMW Constructors, Inc.

In praise and acclamation of Process Mastering by Paul and Ray. They have struck on how TQM and related concepts can be a great boon to those who labor daily on the shop floors. First by providing the workers on the floor, the recognized process matter experts, a direct voice in their daily effort guided by the customer desires and voice of the process. Secondly, the common ground of safety first, followed closely by quality with direction being given by the customers are concepts that everyone regardless of position, title or job can fully embrace as being essential for the survival of all who endeavor in any business.

The methods, means and examples in this book are fundamentally sound and easy to comprehend in a no nonsense manner. This would be a very good road map for anyone who is starting a Quality Control strategy or trying to re-focus a floundering effort. This work also is one that does not threaten but rather promotes and recognizes labor's direct contribution, efforts and legitimate role. I highly recommend the use of this book. This is not a book to read only to advance one's understanding. Process Mastering is one to be put directly to use!

Richard W. Kivett
UAW Quality Technique
Strategy Coordinator

Good job. Overall, I liked it. A very practical, useful guide.

Tim Baer
President of Qualstat Services

Since we mastered our processes, we do more work, much better, in less time, with fewer people. As a result we all take great pride and satisfaction in our success and are motivated to try to improve on what we have done.

Bill Shakal
Manager, Central Laboratory
Countrymark Cooperative Inc.

Standardization is a very important path for improving work processes. This is usually skipped in improvement efforts in America. We now have a simple, easy to use methodology to standardizing work processes. Our excuses are going away.

Ron Moen
Associates in Process Improvement
Clarkston, MI

Very well done. Thanks for the opportunity to comment. I'll look forward to buying a copy. I think I can use some of these concepts.

Michael A. Jerrell
Quality Manager, AT&T

All these years, we should have been using the minds of our workers. Process Mastering makes our workers much more effective in their daily work.

We strive to simplify wherever possible. This book shows how to create simple, effective standards that everyone can follow. It is simpler and easier to supervise using Process Mastering.

Dudley B. Keen
SE Regional Sales Manager
Universal Flavors - USA

Process Mastering provides a discipline to focus efforts on process improvement/innovation to get results. It documents performance improvement to ensure continued progress.

You might wish to send a copy of the manuscript to my publisher.

Lou Schultz
President
Process Management International

The strategy for Process Mastering described by Harsin and Wilson will work well. But, management must be involved in this worthwhile effort.

Dr. Harold S. Haller
President, Harold S. Haller & Co.

Nice Job! I hope your efforts are rewarded with the dividend being joy in work for many people. I will be glad to make comments about your dedication and commitment to the quality movement if you would like.

Dave Church
Allison Transmission, General Motors
Quality and Reliability Office

Getting started in standardization and improvement is difficult for anyone. Your step by step Process Mastering is easy to follow and enjoyable to read. The illustrations are clear and helpful.

The book is a great gift. You should both be very proud and satisfied with the result.

Carolyn Bailey
President, Bailey Associates

I am glad you gave me a chance to preview your forthcoming Process Mastering book. Having watched your progress with this work for over two years, I knew you would be successful! Thanks for proving me right.

This book is a wonderful addition to the library of any leader who is concerned with profits and people. Now we can use the steps of Process Mastering to bring unwieldy organizations quickly to a state of predictable growth. Process Mastering provides an excellent set of easy-to-use tools to help our process improvement efforts. Every manager and supervisor needs to read this book.

Donald R. Curtis
Executive Director
Indy Quality, Productivity and Involvement Council

I must commend you on your commitment and dedication to pursuing such a challenging undertaking. I know it is a labor of love as well as perseverance.

Dr. Brenda Frye
Defense Finance Accounting Service
TQM Coordinator

This book illustrates how to get the best from employees to build a more effective company.

Debora A. Hearn Smith
Hoosier Capital Girl Scout Council

Overall I believe the book will be quite helpful for organizations concerned with quality assurance, quality control, customer satisfaction, employee safety and environmental stewardship. As you well know, when variation is allowed in some critical processes and day-to-day standards, the end result can be cataclysmic to our environment and disastrous to human health and safety. I believe that using Process Mastering to identify the critical safety and environmental elements of a process will reduce the risks associated with the system. This book should be used in our universities when educating our soon-to-be safety and health professionals.

Glade Wilkes, CSP
President, Agri-Risk Management, Inc.